One Contact Center
Customer Service Representative
Ortigas, Pasig - Full Time
About the job
Opportunities available for Ortigas Site
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone,
- Provide knowledgeable answers to questions about product, pricing and availability
- Outbound
- Responding to customer inquiries
- Resolving customer issues
- Providing product/service information
- Handling customer transactions
- Maintaining customer records
- Escalating complex issues
- Demonstrating empathy and patience
- Identifying opportunities for improvement
- Providing feedback and suggestions
- Maintaining knowledge base
Qualifications
- At least 1 year BPO experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Amenable to work onsite
OTHERS - Fix weekend off
- Monthly incentive
