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Client Services, Manager (Van Nuys)

One Contact Center is growing. Fast. And to keep up with our rapid growth, we’re looking to build on our biggest strength: our people.

This position will appeal to business-savvy professionals looking to work for a long-established company.

We are looking for an enthusiastic, hard-working Business Development Manager who will revel in a business ‘hunting’ role, working in a team environment.

CLIENT SERVICES MANAGER

  • In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
  • Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
  • Analyze data and insights to guide strategy and implementation of Facebook solutions
  • Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
  • Work and collaborate with diverse group of internal cross functional teams
  • Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicator
  • Outline and oversee measurement strategy, tracking, and results delivery
  • Identify optimization opportunities for improving performance
  • Project manage complex work streams
  • Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)

Minimum Qualifications

  • BA/BS degree in a technical or marketing field
  • Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
  • Experience with Excel, experience with analyzing datasets and delivering insights
  • Demonstrated experience with problem solving and decision making skills
  • Experience working with cross functional teams with the ability to influence c-level executives
  • Demonstrated track record of delivering on quota
  • Demonstrated experience to present ideas
  • Ability to travel as needed

 

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