Who We Are
ONE Contact Center Inc. is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We’ve been in business since the year 2000 and specialize in customer service and support services for our clients. It is our goal to surpass our client’s expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-effective support services.
What We Offer
At OCC we train our agents to represent our clients and their customers with pride and integrity. Our comprehensive training and quality control programs ensure we answer your customer’s inquiries to your exact specifications. Our agents will have all of your system and/or product knowledge to consistently deliver an exceptional customer service experience.
INSIDE SALES REPRESENTATIVES
Inside sales representatives work with customers to find what they want, create solutions and ensure a smooth sales process. They will work to find new leads through business directories and/or client referrals. They will also be responsible in recommending products, services, and policies by evaluating results and competitive developments.
Essential Functions and Responsibilities
1) Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
2) Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
3) Explain products or services and prices, and answer questions from customers.
4) Obtain customer information such as name, address, and payment method, and enter orders into computers.
5) Record names, addresses, purchases, and reactions of prospects contacted.
6) Adjust sales scripts to better target the needs and interests of specific individuals.
7) Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
8) Answer telephone calls from potential customers who have been solicited through advertisements.
Desired Skills and Experience
This position requires a passionate, organized and goal oriented individual who understands what good customer service is. In addition, the preferred candidate should be/have :