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Training Manager

Job summary: 

Primarily responsible for creating, designing, updating and implementing various training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps co-workers create long-term career plans within an organization.

Primary responsibilities

  • Develop, implement, and monitor training programs within an organization.
  • Manage training for all employees.
  • Design and create brochures and training materials.
  • Design, create and develop multimedia visual aids and presentations.
  • Design, create and implement testing and evaluation processes.
  • Prepare and implement training budget.
  • Evaluate needs of each campaign and plan the needed training programs accordingly.
  • Conduct regular performance evaluations to staff members.
  • Provide performance feedback to training officers.
  • Create, manage and implement continuous education training.
  • Create, manage and implement leadership development education.
  • Build solid cross-functional relationships.
  • Provide training course development, delivery, evaluation, process measurements, and cost management.
  • Plan the implementation and facilitation of training related activities and events. (Including budget spending, material production, distribution, and other resources ensuring that all are managed within authorized budgets).
  • Assist with the development of training improvement plans.


  • Degree or postgraduate qualification in business studies, human resources or communications
  • Proven work experience as a Training Manager in a BPO/Call Center environment.
  • Extensive knowledge of learning principles and modern training techniques
  • Advanced knowledge in managing the full training cycle
  • Highly updated and knowledgeable with various learning management software
  • Proficiency in MS Office
  • Thorough understanding of the entire training process, preferably with customer service and sales experience
  • Excellent communication and presentation skills
  • Excellent organizational, people, staff and client management skills.
  • Additional training certifications is a plus


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