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Vice President Client Services

Essential Functions and Responsibilities

  • Leads efforts to stabilize and continuously improve operations
  • Directs all aspects of customer service programs, policies, objectives, and initiatives
  • Responsible for the financial and operational success of the assigned team
  • Drives efficiency and quality resulting in superior client satisfaction
  • Grows leaders in client services and scale the business through excellent performance management
  • Formulates the strategy for evolving the team over time as the business needs of our clients change and as the company grows
  • Identifies opportunities related to platform technology, data, and media inventory sources and pursue opportunities for value creation on behalf of clients.
  • Responsible for the growth of current and prospective accounts, ensuring the right team is in place for each client
  • Partners with teams across One Contact Center, including Global Solutions, Global Operations, Partnerships, Product, and Engineering on both internal and external initiatives
  • Schedules and participates in agency-sponsored client pitches and insight sessions
  • Oversees training, mentoring, and development of direct reports
  • Inspires the service team to always put the client first and will drive results

Desired Skills and Experience

This position requires an innovative, results-driven and highly motivated professional with prior consulting experience—having a minimum of 10 years of account management and enterprise sales experience.  In addition, the preferred candidate must be/have:

  • A Bachelor’s Degree (MBA a plus) or equivalent work experience-- preferably in marketing, advertising, or human sciences                                                                                         
  • 10+ years in digital media or account planning, with special emphasis on planning and creating insights related to consumer segments
  • 5+ years with increasing responsibility within an agency or media company
  • 5+ years of people managing experience, managing 10+ reports in an account management/client services team
  • In-depth understanding of digital advertising landscape from either media or sales planning perspective
  • Possess well-developed skills for building long term relationships
  • Willing to lead by examples, and  have a clear set of strong personal and business ethics
  • Expertise in Programmatic marketing subject matter
  • Excellent oral, written communication and presentation skills and ability to communicate effectively across organization levels and roles.
  • Ability to lead projects independently and work collaboratively with a team oriented environment
  • A great problem solver with the ability to quickly develop innovative client-specific solution.
  • High competency level in MS Office products; demonstrated advanced Excel and PowerPoint skills
  • Excellent time management/project management skills, with ability to manage detail work and communicate project status effectively to all levels

 

If these all describe you, then apply online today!

 

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